Overview

Job Ref: INT8406
Branch: City Hotel Derry
Location: City Hotel Derry, Derry
Salary/Benefits: Competitive Salary and Great Company Benefits
Contract type: Permanent
Hours: Part Time
Hours per week: 16
Posted date: 21/06/2021
Closing date: 01/08/2021


Looking for a company where you can develop, are encouraged to provide impressive customer service, show you care, be empowered to WOW?

We now have a fantastic opportunity for Food Beverage Assistants to join our friendly and busy team working within our Bar / Lobby / Function room areas.

What are we looking for?

  • Work within the team on duty to ensure that all brand standards are met and at the heart of all decisions. Your responsibility is to ensure that each guest has a problem free stay without any issues so they can relax and enjoy their time at our hotel.
  • To host, making sure guests are greeted with a warm smile, and that the customer area is clean and tidy at all times.
  • Be fully conversant with and ensure all ‘shift procedures’ are carried out during your shift (either Early or Late) within the Bar or Conference Banqueting Floor This includes following procedures for opening shifts, cash handling, guest satisfaction, security, telephone policy, cashing up and closing a shift.
  • Responsibility must be taken for any problems or queries that arise during your shift, to either resolve them yourself or seek assistance from the Manager / Supervisor on duty.
  • Be fully aware of the hotel product, facilities and services available in all departments and all relevant cost and prices. Observe the lobby, restaurant and Hotel entrance areas and rectify any faults of tidiness and cleanliness.

The Skills and Experience you need to thrive in this role

  • Ideally you will have worked in a hospitality/food and beverage environment and be able to demonstrate initiative.
  • You will be someone who has a reputation for delivering great service and being fun to work with.
  • You will be committed to working on a weekly rota basis, which includes shift work and working weekends.
  • We don’t need you to be fully trained in systems and procedures, but we do need you to want to do a great job

We have Part Time roles availabile ONLY.

How do we Reward you?

  • Employee of the Month / Employee of the Year recognition
  • Interstate Staff Rates – Accommodation / Rooms – Food Beverage Discounts – Leisure Centre / Spa Discounts
  • Interstate Staff Training – for career progression
  • Employee Assist – Health Assured -Free Helpline
  • Company Group Pension Scheme
  • Reward Recognition incentives from Dept. HOD – Upselling etc.
  • FLOW Training / e-learning – additional training can be completed, and certificates can be printed to add to CV.
  • Free Staff Meals
  • Reduced rate car parking in Quayside
  • New – Wagestream
  • Special Offers – when available – Restaurant / Lobby Meal Offers.

So….

So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you!

Come and join the City Hotel.

 


About The City Hotel Derry

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking.Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking.

We have over 190 members of staff at the City Hotel Derry, and with that comes a wide variety of different career and employment opportunities – ranging from student placements, to full time/part time permanent positions to holiday or seasonal jobs. Whether you are just starting out in your career or have previous skills and experience, regardless of your background, we want to hear from enthusiastic people with a positive can do attitude who want to ensure our guests enjoy their stay at the City Hotel Derry. Its our policy to invest in people and as such we are constantly training and developing our staff to help promote within and increase effectiveness. We have numerous different departments in the hotel, with a wealth of exciting employment opportunities in a number of different disciplines. This includes food beverage; sales marketing; reception; administration; maintenance and housekeeping.

ABOUT US………………………………..

What 3 words would you use to honestly describe the personality of your team?: 1. Friendly Employees, 2. Helpful, 3. Customer Focused

 

 

How do you socialise with each other, in and out of work?:

In January of each year we put on a Staff Christmas Party. In past years we have provided a 2 course meal, bowling, disco, raffle and Staff Annual Award Ceremony. This was all paid out of our Staff Social Funds.

In December of each year we put on a Children’s Christmas Party. (Employees of the City Hotel that have children or nieces / nephews) We bring in Santa to give gifts to the children. Provide dinner, drinks and a sweets buffet. We also bring in bouncy castles, party mascots, balloon artists and face painting models. Great fun is had by all…………………….

During the year we put on different events E.G – Service Week. Events include and change each year. Examples of events are as follow –

A full 7 day special menu to be served to the staff – To be included in this a fruit basket for healthy eating option. Just some options that have been done for the past few years.

  • Go Karting night
  • Creggan Country Park team building
  • 2 course Lunch to be served by Managers in the Restaurant
  • Cinema Tickets sale
  • Bowling and basket of food drink offer
  • 1 FREE Holiday day per day to be picked out of hat
  • Laser Tag – Springtown
  • Boot Camp on Monday, Wednesday and Friday of Service Week from 06:30 – 07:30 – £2 charge – All money raised will be given to charity
  • 50% Discount to be offered to employees to eat in our Restaurant – A ’La Carte menu only . Max 6 people per setting

Each Dept. also goes out locally and socialises together. This can be going out for a meal, a pub crawl or cinema nights.

 

 

Again honestly describe the management style at your hotel: Friendly, fair and approachable

What is your key focus/goal at your hotel?:

  • Achieve budget and deliver a return on investment for the hotel owners.
  • Be renowned for exceptional guest satisfaction.
  • Generate new business maintain great relationships with existing customers.
  • Be an environmentally friendly hotel.
  • Be a great place to work.
  • Be renowned for developing staff to enable them to have rewarding careers.

Why do YOU like working at your hotel:

  • Fun place to work
  • Rewarding
  • Every day is different, no day is ever the same
  • Fantastic team to work with
  • City Centre location
  • Staff Development and career progression
  • Very busy hotel.

 

Is there anything else you feel is great or important to understand about working at your hotel?:

Reward and Recognition of Employees –

  • Employee of the Month / Employee of the Year
  • Interstate Staff Rates – Accommodation / Rooms – Food Beverage Discounts – Leisure Centre / Spa Discounts
  • Interstate Staff Training – for career progression
  • Employee Assist – Free Helpline
  • Service Star Recognition – Monthly Yearly Award presented to most recognised 1st, 2nd 3rd Place
  • Company Group Pension
  • Reward Recognition incentives from Dept. HOD – Upselling etc.
  • FLOW Training – additional training can be completed and certificates can be printed to add to CV

Apply with indeed

https://uk.indeed.com/jobs?q&l=Derry%2C%20County%20Londonderry&ts=1624011914221&rq=1&rsIdx=0&fromage=last&newcount=32&vjk=955933413aa5f704