Overview

Salary:Negotiable depending on experience 
Hours:35 
Worktime:Monday – Friday, to be confirmed 
Closing date:16/04/2021 

Job Duties:

Develop a healthy customer relationship
Enhance Customer training
Evaluate and analyse customer needs
Build trust and transparency with clients
Onboard new customers
Work with customers to enhance their experience
Promote customer loyalty

Qualifications / Experience:

At least 2 years experience in customer facing relationship management/customer success role or similar.
Highly organised, focused, and disciplined.
Project management ability.
Strong writing, verbal and presentation skills.
Energetic and hard-working.
Creative thinker.
Self-motivated takes initiative.
Emotional intelligence.
Eager listener and fast learner.
Dependable and accountable.
Be computer literate with all Microsoft Office/Google applications.
Ability to prioritise duties.
Good time-keeping and have the ability to complete various tasks.
Ability to work under pressure.
Confident.
To adhere to Elemental policy and practice.
To carry out any other duties within reason and capability associated with this role.

Application Method:

Email with the subject title Customer Success Executive and attach a cover letter summarising how you meet the criteria associated with the role and your CV (2 pages maximum) to hire@elementalsoftware.co Closing date: 16th April 2021 at 5pm