Overview

 

Salary: Dependent on experience

No. vacancies: 1

Contract Type: Permanent

Weekly hours: 35

Published date: 14/06/2022

Closing date: 28/06/2022

Job description

The Customer Success Manager plays a crucial role within the Elemental team. Representing your customers within Elemental, you will be their voice, and amongst the most visible team members externally. .

Responsibilities

  • Develop a healthy customer relationship
  • Create engagement strategies to ensure we are speaking with the right people at the right time, and about the right topics. Create and maintain a long-lasting trusted relationship with our customers.
  • Ensure the customer is getting the best customer service, across the entire Elemental team. Be their voice.
  • Enhance customer training
  • Provide customised virtual training sessions.
  • Evaluate and analyse customer needs
  • Gather feedback, analyse this look at the overall experience of the product and act on your findings.
  • Onboard new customers
  • Unlock more value in your/our relationship with our customers by making them feel included, and making sure that they are!
  • Where requests conflict with the product vision or other requests, your eureka moment is finding a way to represent the idea in the context of our vision. Be creative, find suitable alternatives.
  • As the person who understands our customers needs best, you will ensure they are able to leverage new features upon release.
  • Adapt to situations positively, deal with problems and Un expectations and use them as an opportunity to impress your customers. They trust you to get the job done for them.

Skills and Qualifications

Essential Skills

  • At least 2 years’ experience in customer facing relationship management/customer success role or similar.
  • Highly organised, focused, and disciplined.
  • Project management ability
  • Strong writing, verbal and presentation skills.
  • Energetic and hard-working.
  • Creative thinker.
  • Emotional intelligence.
  • Eager listener and fast learner.
  • Ability to prioritise duties.
  • Good time-keeping and have the ability to complete various tasks.
  • Ability to work under pressure.

Further Information

Monday – Friday, times to be confirmed.

All CVs must be sent to hireme@elementalsoftware.co