Overview

Salary:£21,000 per annum 
Hours:40 
Worktime:9am-5.30pm, days to be confirmed. 
Closing date:12/03/2021 

Job Duties:

Welcome all customers at Service reception in a warm and professional manner, qualify their needs; agree service instructions and book vehicle into the workshop
Respond to customer telephone enquiries relating to service and repair and book their vehicles in for the required work; Establish customers `drop off and collection’ requirements
Communicate the customer requirements to the workshop in a legible, clear and understandable manner
Respond to customer enquiries
Handle customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business
Develop and maintain comprehensive product knowledge in respect of all vehicles; Understand and comply with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations
Ensure prompt customer follow up email / phone calls to maintain customer satisfaction

Qualifications / Experience:

Previous experience in a similar role is essential
Strong communication skills with internal and external customers, Strong problem solving ability to identify and resolve dissatisfied customers issues in a professional and empathetic manner
Work independently in a busy, active environment, managing own time and workflow effectively; Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance.

Full job description available on request

Application Method:

Send CV to zoe@autozonecars.co.uk